Support

We reply in English or French. For any question, suggestion or bug: contact@pourquoi.app. We usually reply within a few business days.

Premium subscription

How do I cancel my subscription?

iOS: open Settings › your name › Subscriptions, select pourquoi.app, then Cancel subscription. Or via apps.apple.com/account/subscriptions.

Android: open the Google Play app › Payments & subscriptions › Subscriptions, select pourquoi.app, then cancel. Or via play.google.com/store/account/subscriptions.

You keep Premium access until the end of the paid period.

7-day free trial

When you finish onboarding, you get 7 days of full access with no credit card. After that, the app moves to the free tier (unlimited questions, limited stats) unless you subscribe to Premium. See the Terms.

How do I restore purchases on a new device?

Sign in with the same Apple ID (iOS) or Google Play account (Android), open the subscription screen in the app and tap Restore purchases.

Refund requests

iOS: refunds are handled by Apple via reportaproblem.apple.com.

Android: refunds are handled by Google via Google Play support or play.google.com/store/account.

Screen Time and usage (Android)

iOS: Screen Time authorization is optional. To revoke it: Settings › Privacy & Security › Screen Time › See apps that have access, then remove pourquoi.app.

Android: Usage Stats access is optional. To revoke it: Settings › Apps › Special app access › Usage access, then remove pourquoi.app.

“Ask Why” Shortcut

The Shortcut works on iOS 26 and later. To use it as an automation: Shortcuts › Automation › Personal Automation, trigger App is opened, action Ask Why. iOS may show “Ask Before Running”; disable it for a silent trigger (not guaranteed to be 100% silent).

Frequently asked questions

• Does the app send my data? Your answers and system usage data stay on your device. Optional anonymous statistics may be shared with Firebase if you accept. See Privacy Policy.
• Does the app block other apps? No, it is not a blocker.
• Android version? Yes, pourquoi.app is available on Android with equivalent features. Purchases go through Google Play.

Delete my data

See the Data deletion page.